Support Center

Does Noota transcribe audio offline?

Yes! Transcription runs entirely on-device, offline, using Apple's native Speech framework (on iOS 26+) or Argmax CoreML-powered WhisperKit models (on iOS 17–25 fallback). Your raw audio files are never sent to third-party cloud APIs (such as OpenAI or Google Gemini) for transcription.

What is the 50MB audio sync limit?

To support cross-device synchronization (e.g., viewing notes on your iPad or Apple Watch) and secure cloud backups, audio files under **50MB** are automatically synchronized to Noota's secure cloud storage. If a local recording exceeds 50MB, it remains stored exclusively on your device, and only the transcript text is synced.

Are my local recordings ever deleted automatically?

No. Noota has a strict data safety policy: your local recordings remain securely on your device's local disk unless you choose to delete them. Successfully uploading a file does not delete the local copy, allowing you offline access anytime.

What import formats are supported?

Noota supports audio file imports (M4A, MP3, WAV up to 50MB), document imports (PDF up to 25MB), image scans (JPEG, PNG up to 10MB per image), and YouTube video transcripts via link import.

How do I cancel my subscription on iOS?

Because all subscriptions are billed and processed through the Apple App Store, Noota cannot cancel subscriptions on your behalf. Please follow these steps to cancel your auto-renewal:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Name / Apple ID profile at the top.
3. Tap Subscriptions.
4. Find and tap Noota in your list of active subscriptions.
5. Tap Cancel Subscription (or Cancel Free Trial) and confirm.

Note: You will continue to have access to Noota Pro features until the end of your current billing period.

How do I restore my purchases on a new device?

If you upgraded to Noota Pro and switched devices, or reinstalled the app, you can easily restore your subscription:

1. Ensure you are signed in to the same Apple ID used to make the purchase.
2. Open Noota, navigate to the **Paywall/Subscription** screen.
3. Scroll down and tap **Restore Purchases**.
4. The app will query Apple and RevenueCat to reactivate your entitlement.

How can I request a refund?

All refunds are processed by Apple. You must request a refund directly through Apple:

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Under "What can we help you with?", select "Request a refund".
4. Choose the reason you want a refund, then select Noota from the list and submit.

How do I delete my account?

You can delete your account and remove all synced notes, transcripts, and metadata from Noota servers directly in the app:

1. Open the Noota iOS App.
2. Tap Settings.
3. Scroll to the bottom and select Delete Account.
4. Confirm your request. All your synced cloud data will be immediately and permanently removed.

Can I request deletion via email?

Yes! If you no longer have the app installed or would like us to process the request manually, you can submit an account deletion request by sending an email to support@noota.app.

Please include the email address associated with your Noota account. To verify your identity, we may ask you to send the email from the registered email address. Once verified, all synced data, transcripts, notes, and profile details will be deleted within 30 days.